Our Policies
TRANQUILITY,
A Salon and Spa
Our goal is to ensure you completely enjoy your time with us. The following tips will help you make the most of your time at our spa:
Salon & Spa services are available by appointment. Our scheduling is designed to permit the proper amount of time needed to complete your scheduled service(s). Your promptness is appreciated. If you arrive after your scheduled start time, your service(s) may be shortened so that other guests do not experience delays in their service(s) start time.
For your first visit, please arrive 10 minutes early.
Your privacy & comfort are of the utmost importance to us. Spa treatments require various levels of undress and our therapists are trained in appropriate methods of draping.  Although your therapist will discuss a complete overview of the treatment you will experience, please feel free to ask any questions or make special requests to ensure your own comfort level.
Cancellation Policy
Because your Spa services are reserved for you, we ask that you notify us at least 24 hours in advance if you need to cancel or re-schedule. 
100% of the value of your service will be charged for cancellation with less than 24 hours notice.
Day Spa packages and multiple appointments require 48-hour notice.
All no shows are charged full value.
Thank you for your cooperation.